Privacy Policy

Last Updated: March 1, 2026

This Privacy Policy explains how information is collected, used, and disclosed in connection with the services offered through AcuNett.com.

AcuNett.com is a service brand operated by Elevology, Inc. (“Company,” “we,” “our,” or “us”). By accessing AcuNett.com or using our services, you agree to this Privacy Policy.

Scope: This Privacy Policy applies to information collected through AcuNett.com, our support portals, billing systems, and related communications. It does not apply to third-party websites, services, or infrastructure providers that you may use in connection with your servers or hosting environment.

Information We Collect: We collect information necessary to provide, maintain, support, secure, and bill for our services. This may include:

Account and Contact Information: name, company name, billing address, email address, phone number.
Billing Information: invoice history, payment status, and transaction details. Payment card data is processed by third-party payment processors and we do not store full payment card numbers when external processors are used.
Service Information: domain names, server identifiers (such as hostnames or IP addresses), service plan details, support tickets, and service communications.
Technical and Usage Data: logs and metadata related to website usage, authentication attempts, and security events such as IP address, browser type, device information, timestamps, and pages accessed.
Support and Operational Access Data: information you provide to us to perform services, such as credentials or configuration information. This data is treated as confidential and used only for service delivery and support purposes.

Log Files and Technical Data: Our systems may automatically record technical information including IP addresses, authentication logs, system activity logs, error reports, and related operational data. These logs are used for troubleshooting, maintaining system reliability, preventing abuse, and investigating security incidents.

How We Use Information: We use collected information to:

• Provide, operate, and maintain services
• Process billing and payments
• Respond to support requests and communicate with you
• Improve service reliability and customer experience
• Maintain security, prevent fraud, and detect abuse
• Comply with legal obligations and enforce our terms

Legal Basis for Processing (GDPR): Where applicable under data protection laws, we process personal data based on one or more of the following legal grounds:

• Performance of a contract when providing requested services
• Compliance with legal obligations
• Legitimate business interests such as system security, fraud prevention, and service reliability
• Consent where required by law

How We Share Information: We do not sell personal information. We may share information only in limited circumstances:

Service Providers: with vendors or contractors that assist with operations such as payment processing, support systems, monitoring tools, or infrastructure providers. These providers are contractually obligated to maintain confidentiality.
Legal Requirements: when required to comply with law, legal process, government requests, or to protect rights, property, safety, or prevent fraud.
Business Transfers: if AcuNett.com services are involved in a merger, acquisition, asset transfer, or corporate restructuring, information may be transferred as part of that transaction subject to appropriate safeguards.

Cookies and Analytics: Our website may use cookies or similar technologies to maintain session functionality, improve performance, and analyze usage. You may control cookie behavior through your browser settings; however, disabling cookies may affect certain website features.

Data Retention: We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain system security. Retention periods may vary depending on the type of information involved.

Security: We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. While we take commercially reasonable measures to protect data, no transmission or storage system can be guaranteed to be completely secure.

Security Incidents: If we become aware of unauthorized access to personal information under our control, we will take reasonable steps to investigate the incident and notify affected users when required by applicable law.

Your Rights and Choices: Depending on your jurisdiction, you may have rights regarding your personal information, including access, correction, deletion, restriction of processing, or data portability.

European and UK Users: Individuals located in the European Economic Area, United Kingdom, or Switzerland may request access to their personal data, correction of inaccurate information, deletion of data, restriction of processing, or data portability where applicable.

Requests may require identity verification before we respond.

California Privacy Rights: Residents of California may have additional rights under the California Consumer Privacy Act (CCPA) and related regulations, including the right to request access to personal information collected, request deletion of personal information, and request information about categories of personal data collected and disclosed.

AcuNett.com does not sell personal information.

International Data Transfers: If you access our services from outside the United States, your information may be processed or stored in the United States or other jurisdictions where our service providers operate. By using our services, you consent to such transfers consistent with applicable law.

Children’s Privacy: Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy: We may update this Privacy Policy periodically. Updates will be posted on this page and become effective upon posting. Continued use of services following changes constitutes acceptance of the updated policy.

Contact Us
If you have questions about this Privacy Policy or wish to submit a request regarding your personal information, please contact us through our support portal:
Contact Support