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Management Service Order Forms
After you order a service, please
register a new account at our
secure
SSL-encrypted HelpDesk.
Please follow the instructions below
that are applicable to your order.
Some services may require additional
tickets. All initial tickets must include the
below information:
- Invoice/Transaction ID(s)
- Name
- Emergency SMS &
Phone Number
- Server Hostname
- Server IP
Address
- Server
Datacenter
- Server Root
Password
- Server Control
Panel URL
- Server Control
Panel Password
- Special
Instructions or Requests
- Datacenter
Control Panel Login (if needed)
- Operating System
and Version
Essential/Fortified Setup & One
Time Services:
Only one ticket is required. The ticket's title should
reflect the service being ordered. This ticket should be submitted
to our Server Setup / One Time Services Department.
AcuNett 24x7 Proactive Management
Instructions:
Three tickets are required.
The first ticket should be titled "Initial Server Setup" and
should be submitted to our Server Setup / One Time Services
Department.
The second ticket should be titled "Proactive
Management Service - Hostname". In place of "hostname" please post the hostname
of your server. This ticket will be used to provide you
with weekly reports of what has been done to your server. This will
include a security audit, system health check, and any packages or
software upgraded.
The third ticket should be titled "Server
Monitoring - Hostname." In place of "hostname" please post the hostname
of your server. In addition please include your datacenter login or
reboot procedure, as well as a URL to monitor. We will notify you
whenever your server is down and let you know the steps we have
taken to bring it back online.
Emergency Admin Work Services
($60/hr):
Only one ticket is required. In addition to the initial ticket submitted,
please send an email to
Emergency@AcuNett.com. The title should read "Emergency Admin
Work," and the body should contain the ticket ID of your initial
ticket.
Server Setups - Click to Order
Essential Server
Setup - $85
Fortified Server Setup - $135
Monthly Services - Click to Order
AcuNett 24x7
Proactive Management w/ Compromise-Protection Guarantee
$35 setup and $65/month
One Time Services - Click to Order
Re-Setup of Server - $35
Admin
Work - $30 per hour
Kernel Upgrade
w/ grsecurity - $25
Essential -> Fortified Setup Upgrade - $50
Emergency
Admin Work - $60 per hour
Note to customers: By ordering AcuNett's server
management services, you agree to all terms and restrictions of our
Terms of Service.
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